Yes, if there is a color missing from the drop-down, that color is currently out of stock and unavailable for purchase.
Yes, we do offer team discounts. If you order 10-19 of the same product, you will receive a 5% discount. If you order 20 or more of the same product, you will receive a 10% discount. Please contact us to receive a coupon code to receive these discounts on your team orders.
You can check the status of your order by logging into your account on PersonalizedSkaters.com and clicking on "Order History" in the left sidebar. You will see the orders that you have placed as well as their status. You can only check the status of your order if you created an account when you placed your order. If you chose to skip account creation, you will not be able to log in to see the status of your order or track your order.
Each product page has a link (When will I receive this product?) that will tell you the guaranteed delivery dates for your order. If you do not receive your products by your guaranteed delivery date, Personalized Skaters will refund your shipping costs. You can also view the guaranteed delivery dates on the shipping options page during checkout. These shipping dates only apply to orders shipped to the continental United States. These guaranteed dates do not apply if an item is backordered. You will be notified if an item is backordered and will be given the opportunity to cancel your order at that time and receive a full refund. Orders that are guaranteed to arrive on a national holiday will be delivered by the day after the holiday.
After you have placed your order, you will receive an email notification from firstname.lastname@example.org. If you do not receive this email, please check your spam folder and add email@example.com to your address book to ensure delivery of your shipping notification.
Yes, you will receive a shipping notification that will contain a tracking number once your order has shipped. This email will be from firstname.lastname@example.org, so be sure to add email@example.com to your address book to ensure delivery.
You have the option of paying with Visa, Mastercard, Discover, American Express or your PayPal account. If you choose to pay with a credit card, you will complete your order on our website on the final page of the checkout process. If you choose to pay with PayPal, you can either use PayPal's Express Checkout, which allows you to bypass creating an account with Personalized Skaters, however, you will not be able to see your order status on our site (see How can I check the status of my order?) or you can continue through the checkout process and choose PayPal as a payment option after creating an account with Personalized Skaters. You will be directed to PayPal's site to complete your order.
We ship all of our products using the United States Postal Service (USPS). You can choose between Priority Mail and Express Mail. All packages are shipped with a tracking number. You can track your package on our website by logging into our website and clicking on "Order History". You must create an account when you place your order to have access to your order history. If you chose to skip account creation, you will not be able to use this feature. Once the order has shipped, you will be able to click on the tracking number. Or, you can go directly to the USPS site and enter the tracking number that you receive in the shipping notification email.
All claims for damaged, defective or missing product(s) must be filed with Personalized Skaters within three (3) days of receiving your order. Please contact firstname.lastname@example.org or call 877-896-3079. Personalized Skaters is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier.
You have up to one (1) day (24 hours) after we have received your order to make changes or cancel. Please contact us at email@example.com or call 877-896-3079.
All orders shipped to destinations in the state of Ohio are charged a 6.75% sales tax. Orders shipped to destinations outside the state of Ohio will not be charged a sales tax.